1. Return Eligibility

At Reynold Store, we want you to be completely satisfied with your purchase. If you are not entirely happy with your apparel, you may return eligible items within 30 days of delivery.

To be eligible for a return, your items must meet the following conditions:

• Unworn, unwashed, and in original brand-new condition.
• Original clothing tags, labels, and hygiene seals must remain attached.
• Free from perfume, deodorant stains, makeup marks, or animal hair.
• Accompanied by proof of purchase or order confirmation number.

2. Non-Returnable Items

For health and safety reasons, the following categories cannot be returned or exchanged unless defective:

• Final Sale items marked down in clearance.
• Underwear, socks, and intimate apparel.
• Custom-tailored or personalized garments.

3. How to Initiate a Return

Starting a return with Reynold Store is quick and seamless:

• Reach out to our team via our Contact Page or email support@reynoldstore.com with your Order ID.
• Our team will issue a pre-paid printable shipping label via email.
• Pack the item(s) securely in original packaging and drop off the parcel at any authorized shipping location.

4. Refund Process & Timelines

Once your returned item arrives at our fulfillment warehouse, please allow 3 to 5 business days for our quality control team to inspect the garment.

Upon approval, your refund will be processed immediately back to your original payment method. Depending on your financial institution, funds usually post to your account within 5–7 business days.

5. Exchanges & Damaged Items

If you received a defective, damaged, or incorrect clothing size, please contact us within 7 days of receipt. We will prioritize sending out a replacement free of charge immediately.